Terms and Conditions
Delivery
Our website will calculate the shipping price and add it to your order, the price is displayed at the bottom right of the checkout page.
Courier Service
Any order with a total weight of 20kgs or under and that consists of eligible products (eg. sealants) will be despatched via a courier service and delivery can be three - four working days. Order before 2.30pm on Monday and delivery will be Friday.
Pallet Network
Any order over 20kgs (or some over-sized products) will need to be palletised and has a lead time of four-five working days.
Delivery Details
Our nationwide delivery service is competitively priced, fast and reliable and we can arrange an export service on request. All deliveries are chargeable and are based on the weight/size of your order. Once an order has been placed goods can normally be dispatched for delivery within seven working days. Delivery of special orders, slabs, sinks and sizeable orders is best carried out on one of our specialist off-load vehicles, so timescales may increase. A specific delivery date will be arranged to suit you.
Most deliveries are between the hours of 9.00 am and 5.30 pm, Monday – Friday except Bank Holidays. An additional charge will be made for a specific morning, afternoon or timed delivery.
Most orders are packed in either wooden crates or onto pallets which will be delivered on a large lorry so it is important that any restricted access details (such as overhanging trees, steep gradients or gravel driveways) are advised prior to your order being placed. The consignment will be placed, at the driver’s discretion, to the nearest, safely accessible point to the property; this may be on the drive or at the kerbside.
The delivery driver cannot help handle the goods, so it is essential for you to arrange for a responsible individual to be present. Somebody must be available to accept, sign for and safely store the goods as required. Unfortunately, the driver is not able to unpack products and move them from the place of delivery. Orders will be wrapped for protection, but please try to move the materials undercover as soon as possible and ensure all ancillary products are stored in dry conditions to avoid damage by frost or rain.
All orders must be examined on delivery and any shortages, damages or other discrepancies must be noted on the delivery note and reported within the specified time period (see Terms and Conditions).
Care needs to be taken when unpacking all stone products. Tiles should always be stacked and stored vertically (on edge) but not on a hard surface as this causes unnecessary edge chipping.
Courier Service
Any order with a total weight of 20kgs or under and that consists of eligible products (eg. sealants) will be despatched via a courier service and delivery can be three - four working days. Order before 2.30pm on Monday and delivery will be Friday.
Pallet Network
Any order over 20kgs (or some over-sized products) will need to be palletised and has a lead time of four-five working days.
Delivery Details
Our nationwide delivery service is competitively priced, fast and reliable and we can arrange an export service on request. All deliveries are chargeable and are based on the weight/size of your order. Once an order has been placed goods can normally be dispatched for delivery within seven working days. Delivery of special orders, slabs, sinks and sizeable orders is best carried out on one of our specialist off-load vehicles, so timescales may increase. A specific delivery date will be arranged to suit you.
Most deliveries are between the hours of 9.00 am and 5.30 pm, Monday – Friday except Bank Holidays. An additional charge will be made for a specific morning, afternoon or timed delivery.
Most orders are packed in either wooden crates or onto pallets which will be delivered on a large lorry so it is important that any restricted access details (such as overhanging trees, steep gradients or gravel driveways) are advised prior to your order being placed. The consignment will be placed, at the driver’s discretion, to the nearest, safely accessible point to the property; this may be on the drive or at the kerbside.
The delivery driver cannot help handle the goods, so it is essential for you to arrange for a responsible individual to be present. Somebody must be available to accept, sign for and safely store the goods as required. Unfortunately, the driver is not able to unpack products and move them from the place of delivery. Orders will be wrapped for protection, but please try to move the materials undercover as soon as possible and ensure all ancillary products are stored in dry conditions to avoid damage by frost or rain.
All orders must be examined on delivery and any shortages, damages or other discrepancies must be noted on the delivery note and reported within the specified time period (see Terms and Conditions).
Care needs to be taken when unpacking all stone products. Tiles should always be stacked and stored vertically (on edge) but not on a hard surface as this causes unnecessary edge chipping.
Returns
Due to the variation which occurs with natural stone, for ceramic, porcelain, decorative & glazed materials including shower trays we operate a non-return policy. It should be noted that any surplus tiles are worth keeping as they will be from the same batch as your original material and can be utilised should any damage occur after the tiles have been installed.